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FAQ

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How does CardKangaroo work?

• We buy customers unwanted gift cards that they know they will never use and pay them a percentage based on the market value of the merchants card.
• We sell gift cards at a discounted price because we believe that no one should ever have to pay full price at any retail store.
• We trade your unwanted gift cards into a gift card that you can use, at the same time, saving you money at your favorite merchant.

SELLING YOUR GIFT CARDS - HOW IT WORKS:

TRADING YOUR GIFT CARDS - HOW IT WORKS:

Any shipping charges or hidden charges?

NO! If you buy a gift card, its free shipping. If you are selling or trading a gift card you will be able to print out a prepaid shipping label on our dime. We have NO membership fees or hidden fees. We want to see you save money when shopping at your favorite merchants.

Are your gift cards guaranteed?

YES! We guarantee that the correct balance will be on your gift card(s) for up to 100 days from the date of your purchase, up to a maximum of $500.00 per customer.

Can I return a gift card?

Unfortunately, if you change your mind after we have sent you the gift card numbers via mail or e-mail, we can not issue a return for security reasons.

When buying a gift card how long does it take to get my gift card?

If you ordered a physical gift card, your order will ship the next business day. If you order an E-Gift Card, you will receive the order in an e-mail in less then 1 hour. E-gift card orders may require a phone confirmation for first time customers. Call will be coming from the 866 area code.

When selling a gift card how long does it take to get my payment?

This will depend on the payment method you choose. When you print out the free postage paid label and drop it in your mail box, it should take 2-5 business days for us to receive your gift cards, depending on where you live in the US. Once received, we will process and verify the amount on the card typically within 48 hours, though gift cards having exposed PIN numbers may require longer as we may need to obtain transaction histories and/or transfer the balances. Once the gift cards are verified, payment will be made immediately if being paid via PayPal, and check payments will require an additional 2-5 business days to allow for delivery via USPS first class mail.

Are merchandise credits or return credits accepted?

Absolutely. We accept merchandise credits and these are treated the same as a regular gift card. We do NOT accept e-Codes.

When trading a gift card how long does it take to get my new gift card?

When you print out the free postage paid label and drop it in your mail box, it should take 2-5 business days for us to receive your gift cards depending on where you live in the US. Once received, we will process and verify the amount on the card within 48 hours. If you have chosen to trade for another gift card "electronic" we will email you the codes immediately via email. If you have chosen a "physical" gift card (meaning the actual gift card) then it will take an additional 2-5 business days via first class mail USPS.

When buying a gift card, can I ship it to a different address?

Unfortunately, no. For security reasons we will only ship to the billing address that is on your credit card.

When buying a gift card, can I have the gift card numbers e-mailed to me?

Yes, but only if the gift card is listed as electronic" format. If you order an E-Gift Card, you will receive the order in an e-mail in less then 1 hour. E-gift card orders may require a phone confirmation for first time customers. Call will be coming from the 866 area code.

Can e-mailed gift cards be used for brick and mortar in store purchases?

Yes, you will receive an E-Gift Card that can be printed or used straight from your mobile device.

What security do you have in place?

We do not tolerate fraudulent activity, so please think twice. We have security features in place on all orders and have the right to monitor them. This is to assure us that we are buying and selling to who you say you are.
We reserve the right to cancel any order sold to us if we feel that there could be any chance of fraudulent activity used to acquire the gift cards.
If we believe an order is fraudulent, we have the right to contact the gift card merchant with all information acquired for a proper investigation.
If a sell gift card sell is declined, we will ship the card(s) by a means that we find cost efficient unless specified or paid for by the customer.


Other things?

The trademarks and names of gift cards we accept are the property of their respective owners. CardKangaroo Inc. is not affiliated or associated with such owners or their products or services in any way.

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